Our Quality Commitment
The Esterel - Cote d'Azur Reservations Centre recommends accommodation establishments in Esterel which carry various ‘quality marks’ and are committed to quality.
Listed below are the main symbols and ‘quality marks’ that allow you to recognise these establishment which have been recognised for this commitment to quality:
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Eco Label Européen
The flower symbol displayed on tourist accommodation premises signifies:
1. Energy consumption is limited
2. Water consumption is limited
3. Refuse production is reduced
4. The establishment promotes the use of renewable resources and substances that are less hazardous to the environment
5. The establishment promotes environmental education and awareness
For more information: http://www.ecolabel-tourism.eu/
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Qualité Tourisme
Created by the Ministry of Tourism, ‘Qualité Tourisme’ is a trademark that brings together quality initiatives undertaken for your satisfaction. "An external sign of trust," ‘Qualité Tourisme’ guarantees quality services, mainly thanks to the checks carried out by independent bodies.
For more information: http://www.qualite-tourisme.gouv.fr/
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Hotelcert
This ‘quality mark’ signifies that the establishment has obtained a Certificate from HOTELcert ® Hotel Services issued by AFAQ, BP 40, 92224 BAGNEUX Cedex, France. The main service commitments included are: service with a smile, availability, practical and tourist information, tranquility, cleanliness, proper bedding and a quality control programme. The terms of reference (REF-145-01) deal with the reception, the provision of information, your stay and breakfast service in classified hotels.
For more information: http:/www.hotelcert.org
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Engagement qualité
‘Engagement Qualité’ is a ‘quality mark’ given to an establishment which is registered for regular inspections to check the quality of its services and which has reached the level of quality required for its market sector following the last audit of its services performed by a specialist professional firm (from a list established by the Var Chamber of Commerce & Industry on 15/10/2007)
Essential commitments:
* Information and communication: clients should be given clear, accurate and full information both on the telephone and on site (signage, signs, etc).
* Personal welcome: friendliness, courtesy, personal warmth and service-with-a-smile, availability of staff, attentiveness
* Staff competence: full and attentive consideration given to each guest; helpful advice, providing appropriate information, foreign language speaking capability.
* ambiance and comfort: well maintained and clean, vegetation and green spaces, a welcoming place to relax, comfortable furniture.
* Cleanliness and housekeeping: hygiene maintained, good condition of various things including toilets, furniture, kitchens.
* An appreciation and use of local resources: availability of local drinks and dishes, information provided for guests about tourist attractions in the local area.
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Charte camping qualité
As members of ‘Camping Qualité’, campsite providers agree to strict and precise commitments as well as regular checks based on more than 500 criteria.
In all locations ‘Camping Qualité’ campsites undertake to provide:
1. a warm welcome
2. a spotlessly clean campsite
3. Precise and accurate information
4. A private location that is well looked after
We are very knowledgeable about all the establishments that we include in our product offering. The entire team at Esterel-Côte d'Azur is at your service for any further information you require. Don’t hesitate to contact us.
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